Refund policy

GISO — Last updated: October 20, 2026

At GISO, we want you to feel confident about your purchase. If something isn't right with your order, we're here to help.

1. Return Requests — 30 Days

You may contact us to request a return within 30 days of receiving your order.

To help us review your request, please provide your order number, the item you purchased, and the reason for your request.

Return requests are reviewed individually. Eligibility depends on the item's condition, the reason for the return, applicable law, and the available return arrangements.

Submitting a request does not automatically authorize a physical return. Any rights provided by applicable law remain unaffected.

2. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible, preferably within 7 days of delivery.

Include your order number and clear photographs or videos showing the issue, if available.

After reviewing the issue, we will provide an appropriate resolution, which may include a replacement or a full refund. Customers will not be charged additional shipping fees to correct a verified error or defect for which GISO is responsible.

The suggested 7-day reporting period does not limit any rights available under applicable law.

3. Change-of-Mind Returns

If you change your mind about a purchase, contact us within 30 days of delivery.

We will review your request and explain the available options before you send anything back. Depending on the circumstances, these may include an authorized return or an alternative resolution, such as a mutually agreed partial refund without a physical return.

Change-of-mind returns are not automatically approved. This does not limit any return or refund rights required by applicable law.

4. Return Conditions

For voluntary returns, items should generally be unused, unworn, and in their original condition, with original packaging where reasonably possible.

For hygiene reasons, certain earrings or pierced jewelry may not be eligible for voluntary returns after use, except where required by applicable law or where the item is defective, damaged, or incorrect.

We will explain any applicable conditions when reviewing your request.

5. Return Shipping

Please do not send any item back before receiving return authorization and instructions from GISO.

We do not currently offer a standard walk-in or public return address in the United States. When a physical return is authorized, we will provide the applicable instructions and return destination.

For voluntary change-of-mind returns, customers may be responsible for return shipping costs. We will disclose any applicable costs before asking you to proceed.

For verified defective, damaged, or incorrect items, GISO will provide an appropriate resolution without charging you for correcting our error.

6. Refunds

Once a refund has been approved, we will initiate it to the original payment method unless otherwise agreed or required by law.

The time it takes for the funds to appear in your account may depend on your payment provider or financial institution.

Any partial refund or alternative resolution will be clearly explained and will require your agreement.

7. Order Cancellations

If you need to cancel an order, please contact us immediately after placing it.

We will attempt to cancel your order before fulfillment begins. Once an order enters processing or has shipped, cancellation may no longer be possible.

If cancellation cannot be completed, we will explain the available next steps and any rights you may have under applicable law.

8. How to Contact Us

For return, refund, or cancellation requests, please contact GISO using the customer support details listed on our Contact page.

Include your order number and a brief explanation of your request.

We aim to review requests promptly and communicate the available resolution clearly.

Nothing in this policy excludes or limits consumer rights that cannot legally be waived.