Shipping policy

GISO — Last updated: October 20, 2026

Thank you for shopping with GISO. We currently ship exclusively to customers in the United States.

Order Processing

Orders are typically processed within 1–3 business days, excluding weekends and public holidays.

Processing times may vary depending on product availability, order volume, and fulfillment requirements.

Estimated Delivery Times

After processing, standard shipping to the United States typically takes approximately 5–11 business days for eligible products and destinations.

These are estimates, not guaranteed delivery dates. Actual delivery times may vary depending on the product, destination, carrier, customs processing, and other circumstances.

Please refer to any shipping estimate provided at checkout or in your order confirmation.

Shipping Costs

Shipping fees, if applicable, are displayed at checkout before you complete your purchase.

Any free shipping offer will be clearly indicated during checkout.

Order Tracking

Once your order ships, we will send you a shipping confirmation email with tracking information when available.

Tracking updates may take some time to appear after the carrier receives your package.

Multiple Shipments

Items purchased in the same order may be shipped separately. If this happens, you may receive multiple tracking numbers.

Shipping Delays

We work to ship orders within the communicated timeframe.

If we cannot ship your order by the applicable shipping deadline, we will contact you and provide the options required by applicable law, which may include agreeing to a revised shipping date or canceling the unshipped order for a refund.

Incorrect Shipping Information

Please verify your shipping address before placing an order. If you notice an error, contact us immediately.

We will attempt to update the address before fulfillment, but changes may not be possible once an order has been processed or shipped.

Lost, Damaged, or Missing Packages

If your order is lost, arrives damaged, or is missing an item, please contact us with your order number and relevant details.

We will investigate the issue and provide an appropriate resolution in accordance with our policies and applicable law.

Contact Us

For shipping questions or order assistance, please use the customer support information provided on our Conta